Consultant Customer Strategy

amsterdam, Netherlands
Consultancy

JOB DESCRIPTION

Are you a person who easily understands the goals and needs of your clients and do you like to take a prominent role in delivering business impact? Do you get excited working with big enterprises with high level commercial targets? And especially being responsible for delivering success by seeing opportunities and translating these into concrete, tangible results? Due to expansion of our consultancy department, Relay42 is looking for a Consultant Customer Strategy with experience in digital marketing and who is a true influencer with excellent analytical, decision-making and problem-solving skills! 

Let us introduce ourselves...  

Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1 to 1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.  

Your role: 

The Consultant Customer Strategy takes a more proactive role in delivering business impact by understanding goals and business needs and transforming these into opportunities. He/she is end responsible for delivering success for several key customers in a fixed time frame by understanding customers’ business drivers, seeing opportunities and translating these into concrete, tangible results. He/ she aims to make Relay42’s technology indispensable when it comes to reaching the company’s objectives and having a strong business impact, by helping companies gather business insides and transforming these into concrete marketing improvements. 

  • Take the overall lead in the project, align different teams and resources both internally and externally
  • Use relationship and mandate to get cooperation, commitment and support from all stakeholders
  • Keep key stakeholders / management informed on progress
  • Mitigate project risks and potential hurdles
  • Create up and cross sell opportunities by growing adoption in customer organisation and business needs
  • Draft a challenging but feasible roadmap together with the team and enforce commitment on the required resources internally and at client level

REQUIREMENTS

What are we looking for? 

The ideal candidate has hands-on experience in cross channel with a solid understanding of digital marketing landscape and platforms. He/she is highly driven to achieve results and is unstoppable until the goal has been accomplished. He/she is a fast learner and, thinks in solutions rather than problems. We are looking for someone with excellent organizational and communication skills, who feels confident in giving presentations and is a smart initiator. A person combining strong consultancy skills and the passion for diving into details. Proactivity is key in this role since we are at the forefront of the fast-moving marketing technology sector. 

We expect: 

  • Bachelor or master degree 
  • At least 8 years of consultancy or other relevant work experience of which at least 3 years of experience in digital marketing, preferably in cross channel marketing
  • Proven track record and at least 3 years of experience in managing complex projects at enterprise customers
  • Basic understanding of data management platform / customer data platform landscape
  • Strong experience in change management and adoption
  • Experience in at least 1 of Relay42’s focus industries (market knowledge)
  • Higher management sparring partner
  • Ability to translate high level business goals into concrete marketing opportunities
  • Aptitude in decision-making and problem-solving
  • Excellent consultancy and project management skills
  • Strategic thinker

What’s in it for you:

Competitive salary and a great work environment where your work will have impact. Working with a highly motivated, young and dynamic team with a mission to become market leader in EU. And last but not least, the opportunity to make a real impact and work in an informal and scale-up environment. 

  • Pioneering entrepreneurial atmosphere 
  • Training, conferences and personal development opportunities 
  • A fun, dynamic workplace with everything from ping pong and foosball to a comfy relaxation room.
  • Communal lunch & Healthy and less healthy snacks all day long 
  • Weekly bootcamp on location 
  • Flexible working hours and workspace 
  • A fun and connected community with monthly and quarterly meetings/events & Innovation week 
  • Pension scheme 
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