Customer Strategy Consultant

New York, United States


Are you a person who easily understands the goals and needs of your clients and do you like to take a prominent role in delivering business impact? Do you get excited working with big enterprises with high level commercial targets? And especially being responsible for delivering success by seeing opportunities and translating these into concrete, tangible results? Due to expansion of our consultancy department, Relay42 is looking for a Customer Strategy Consultant with experience in digital marketing and who is a true influencer with excellent analytical, decision-making and problem-solving skills!

Who is Relay42?

Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1-to-1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.

Your role:

We help our customers to create impact with our journey orchestration platform. The purpose of the customer strategy consultant is to guide our customers, and to achieve their business goals through our journey orchestration platform.​

He/she understands the strategic ambitions of our customers, sees opportunities, and translates these into a roadmap together with the customer. The roadmap shows how the customer will grow adoption, and grow to the next stage in its lifecycle, by deploying new high impact use cases and new channels, and involving new departments and new markets. He/she also provides the customer with the rights tools and ways of working, to make journey orchestration successful. This will lead to concrete, tangible results that make Relay42 a crucial factor in reaching company objectives.

The customer strategy consultant is a trusted advisor for our customers. He/she builds relationships with key senior stakeholders, excites them about journey orchestration and inspires them how to scale it up across the organization. But on the other hand, is also able to provide the operational team with the right tools and inspiration to move forward in the creation of high impact use cases.

  • Take the overall lead in the project, align different teams and resources both internally and externally
  • Use relationship and mandate to get cooperation, commitment and support from all stakeholders
  • Keep key stakeholders/management informed on progress
  • Mitigate project risks and potential hurdles
  • Create up and cross-sell opportunities by growing adoption in customer organisation and business needs
  • Draft a challenging but feasible roadmap together with the team and enforce commitment on the required resources internally and at client level


What are we looking for?

The ideal candidate has hands-on experience in cross channel with a solid understanding of digital marketing landscape and platforms. He/she is highly driven to achieve results and is unstoppable until the goal has been accomplished. He/she is a fast learner and, thinks in solutions rather than problems. We are looking for someone with excellent organizational and communication skills, who feels confident in giving presentations and is a smart initiator. A person combining strong consultancy skills and a passion for diving into details. Proactivity is key in this role since we are at the forefront of the fast-moving marketing technology sector.

We expect:

  • Bachelor or Master's degree
  • At least 5 years of consultancy or other relevant work experience of which at least 2 years of experience in digital marketing, preferably in cross-channel marketing
  • Proven track record and at least 3 years of experience in managing complex projects at enterprise customers
  • Basic understanding of data management platform/customer data platform landscape
  • Strong experience in change management and adoption
  • Experience in at least 1 of Relay42’s focus industries (market knowledge)
  • Higher management sparring partner
  • Ability to translate high-level business goals into concrete marketing opportunities
  • Aptitude in decision-making and problem-solving
  • Excellent consultancy and project management skills
  • Strategic thinker

What’s in it for you:

Competitive salary and excellent benefits. Working with a highly motivated team and having the opportunity to work in an informal environment with ample opportunities for professional development on projects that impact millions of consumers worldwide.

  • Pioneering entrepreneurial atmosphere
  • Training, conferences, and personal development opportunities
  • A fun, dynamic, and connected community with monthly and quarterly meetings/events & Innovation week at our HQ in Amsterdam
  • Flexible working hours and workspace