Senior support Engineer

Amsterdam, Netherlands


Do you want to experience first-hand what working in a fast-growing technological start-up looks like? If the answer is yes, you’ve come to the right place!



Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1 to 1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.

The Job

This role will be responsible for front-line customer support, responding to Relay42 technical issues and general customer support requests.
You have a proven track record and know what good customer support looks like. You will need to feel comfortable working on a high-level across organizations (engineering, product management, QA and customer teams), and you must be a reliable self-starter and team player.


Your day to day

  • Participate in account management calls and deep-dive engagements with key power users
  • Track issues proactively by documenting fastidiously as you go; you're able to provide reports at appropriate intervals and relevant levels to the team and company
  • File bugs and product issues in a clear and comprehensive manner

  • Assist in the development and maintenance of the support and community website
  • Become a Relay42 expert!

Answer and resolve Relay42 support requests in an efficient and timely manner

  • Prioritize and manage queue of customer requests

  • Maintain a high-level of communication with clients on status updates, time to resolution, proposed solutions, and best practices

  • Proactively exceed customer expectations

Support and maintain the product

  • File bugs and product issues in a clear and comprehensive manner

  • Provide and document product input based on customer feedback

  • Support Technical consultants with problem solving

Knowledge sharing

  • Update & improve the Relay42 Knowledge Base & training material

  • Guide & assist your colleagues


About you

  • Excellent verbal and written communication skills in Dutch and English
  • Excellent listening skills 
  • Passion for customer satisfaction
  • Strong fault isolation and troubleshooting skills
  • Experience working cross-functionally with many internal groups
  • Eager to research and learn new technologies

  • Bachelor level professional and intellectual abilities. A degree in the area of computer science or information technology is a pro.

  • Experience with Javascript and HTML

  • Excellent verbal and written communication skills in English and preferably Dutch

  • Experience with Python is a pro

  • Experience with Marketing technologies is a pro

  • Proficient B2B communication

Nice to have

  • Experience in working with B2B clients
  • Basic HTML, JavaScript and CSS skills

What you'll get

  • Opportunity to work with modern architecture 
  • Freedom to choose your laptop and IDE
  • Budget for trainings/conferences/personal development 
  • Challenging career path -> actually making a difference 
  • Phone bill coverage 
  • Great pension plan
  • Travel compensation
  • Healthy communal lunch
  • International atmosphere
  • Positive and fun environment 
  • Regular team events
  • Table football is mandatory ;)