Do you enjoy teamwork and are you focused on delivering excellent support? Are you a good listener with excellent communication skills and are you able to communicate with various types of stakeholders? Do you want to experience what working in a fast-growing tech company is? Our support team is growing, and therefore looking for a Senior Technical Support Engineer.
Who is Relay42?
Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1 to 1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.
As a Senior Technical Support Engineer, you will be focusing on delivering excellent support in line with our SLA and according to ITIL standards. You are the driver of continuous improvement and you will take ownership to get the job done and help the team with best practices and guidance to make sure knowledge about usage of the platform is shared and available internally and externally. As we are growing the position of Technical Support Engineer is constantly changing which will bring great opportunities.
Training, knowledge and usability (30%)
Incident management (10%)
What are we looking for?
What’s in it for you:
Competitive salary and great benefits. Working with a highly motivated team and last but not least, the opportunity to work in an informal environment with ample opportunities for professional development on projects that impact millions of consumers worldwide.