CASE STUDY: NUON
How utilities leader Nuon powered customer retention & contract value
ON THE BRINK OF CHANGE
To increase relevancy through personalized outreach, Nuon had been using the Relay42 Platform since 2013 to efficiently connect their systems and channels – from their website and search and display, to CRM data, affiliate and social. But they were also on the verge of changing their core online activities.
Because it was a flexible, scalable solution for dynamic website personalization, Nuon selected Relay42 to efficiently address three key challenges: seamless technical integrations, increased efficiency in bringing offers to market, and a smarter paid media bidding strategy.
A connected content framework
For this challenge, Nuon chose to connect its proprietary CMS (EPiServer) and Display advertising (DoubleClick) with the Relay42 Platform, alongside search (AdWords) and web analytics (Adobe Analytics). This combination allowed for a flexible and scalable solution to serve dynamic website creatives to the right prospect at the right time, to really bring personalization to life.
Having already integrated the Relay42 Platform with their CRM system, Nuon could now bridge their website and best-of-breed analytics tools with their broader marketing ecosystem. Nuon could serve relevant content and creatives across their multiple subdomains and modules on an individual level.
Rob van den BergSr. Online Marketer
