Journey Orchestration: A Key Differentiator

Journey Orchestration: A Key Differentiator

On-demand webinar

Touchpoint personalization is old news. To offer a relevant and captivating customer journey in today’s competitive online landscape, you must be able to anticipate customer behavior and adapt to them in real time. Watch our webinar featuring Forrester to learn how to:

  • Go from touchpoint optimization to full customer experience personalization with Journey Orchestration
  • Take insight-driven marketing from audiences to individuals, at scale  
  • Integrate AI into your CX strategy at the right time (and not any earlier)


Guest speaker:
Joana van den Brink-Quintanilha | Forrester Principal Analyst

Based in London, Joana serves Customer Experience Professionals. Her areas of expertise include digital customer experience, tools like journey mapping and Agile methods. Joana also focuses on brand and leads CX Index research in Europe.