Touchpoint personalization is old news. To offer a relevant and captivating customer journey in today’s competitive online landscape, you must be able to anticipate customer behavior and adapt to them in real time. Watch our webinar featuring Forrester to learn how to:
Joana van den Brink-Quintanilha | Forrester Principal Analyst
Based in London, Joana serves Customer Experience Professionals. Her areas of expertise include digital customer experience, tools like journey mapping and Agile methods. Joana also focuses on brand and leads CX Index research in Europe.