But the inability to connect online and offline consumer data, and activate smartly it across your customer landscape, means that both deeper understanding of customer value, and deciding next-best-action based on behavior, are often lost.
What about connecting your call center with your FAQ website page? Imagine the value you could create for your prospects: reducing complaints, increasing satisfaction, even retaining customers.
Our next-generation data management solution can do this. Now, imagine all your consumer channels are connected, from existing systems to the next big Internet of Things devices. All your data is orchestrated for real-time messages; all of it fully secure; all of it fueled and scaled by Artificial Intelligence.
Relay42 is a next-generation data management solution for Telecoms organizations, the only platform with integrated Artificial Intelligence and Orchestration that helps brands anticipate and address customer needs, wherever they go.
Our Intelligent Orchestration Platform transforms your data into meaningful relationships by connecting internal & external data, and activating it on every channel, each touchpoint, and any smart device.
This whitepaper helps to relieve the pain points of an ever-expanding customer landscape, so you can get your growing data sources off the ground, and identify, acquire and retain customers.Download