Lead Consultant

The Lead Consultant is responsible for a small team of Solution Consultants that work directly with our customers. You act as a coach to the Consultants and help manage their workload and personal development. Furthermore, the Lead Consultant helps our clients to implement our technology and subsequently roll-out cross channel customer journeys by delivering on-premise hands-on consulting. Based on the defined roadmap and together with different teams at the client, these customer journeys help realize the cross-channel targets of the client organization. Having hands-on experience means you can lead by example. Ultimately you and your team help drive customer retention as well as customer expansion which are instrumental to the growth of Relay42.

Who is Relay42?

Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands to achieve a 360-degree view of their customers by connecting all data points and personalizing their communication across all channels and devices. Following Series-A investment, we have become a market leader in the Netherlands; and we are now connecting the rest of the world.

Lead the team (20%)

• Define objectives with your team members, based on the customer services objectives and make sure these are met

• Engage in regular 1on1s and coach your team on creating value for our customers, customer expansion possibilities, workload management and personal development

• Help shape the team strategy with the Head of Consulting and embed strategic initiatives in your team

Onboarding of new clients and execution Proof of Technology’s (40%)

• Manage customized implementation via standard methodology at new clients to get the platform up and running/demonstrate its capabilities within a specified time frame

• Explain processes and timings, align resources, manage projects, inspire and get business input

Structural support (40%)

• Help clients structurally improve their KPI’s by rolling out a process of continuous “always-on” campaign development

• Assist in the configuration of customer journeys and involve technical consultancy when necessary

• Act as a sparring partner for the solution direction of use cases

• Track and share results, evaluate and optimize on a regular bases

Knowledge & Experience:

• 3-5 years experience in digital marketing, preferably in cross channel marketing as a subject matter expert (channel specialist, CRO, web analyst)
• Consultancy experience and executive responsibility is a pre
• Basic technical understanding (concept of tag management, what is an API)
• Experienced in data-driven decisioning
• Working experience in/for enterprise companies
• Experience in managing a small team

Skills & Personality:

• Goal setting & objective formulation for your team

• Strong analytical skills

• Ability to translate business goals into technical solutions

• Aptitude in decision-making and problem-solving

• Project management

• Written and verbal communication in English and preferably one other European language

• Getting things done mentality. Proactivity is key in this role, since we are at the forefront of marketing technology and we move fast

• Thinks in solutions rather than problems (problem solver)

• Hands-on approach and fast learner

• Self confident presenter and initiator

• Teamplayer

What’s in it for you?

Competitive salary and great benefits. Working with a highly motivated team and last but not least, the opportunity to work in an informal environment with ample opportunities for professional development on projects that impact millions of consumers worldwide.

• Pioneering entrepreneurial atmosphere
• Training, conferences, and personal development opportunities
• A fun, dynamic workplace with everything from ping pong and foosball
• Communal lunch & healthy and less healthy snacks all day long
• Weekly bootcamp on location (HQ)
• Flexible working hours and workspace
• A fun and connected community with monthly and quarterly meetings/events & Innovation week
• Pension scheme