Solution Consultant

New York, United States


Are you a consultant with strong interpersonal and stakeholder management skills and a thorough understanding of the digital marketing landscape? Can you translate strategic business goals into concrete marketing scenarios? Relay42 is looking for a Solution Consultant with strong analytical, communication and problem-solving skills who is not afraid to dive into technical details.

Who is Relay42?

Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1 to 1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.

Your role:

The Solution Consultant helps our clients to implement our technology and subsequently roll-out cross channel customer journeys by delivering on-premise hands-on consulting. Based on the defined roadmap and together with different teams at the client, these customer journeys help realize the cross-channel targets of the client organisation.

Onboarding of new clients and execution of Proof of Technology’s (40%)

  • Together with the Lead Consultant, manage customised implementation via standard methodology at new clients to get the platform up and running and demonstrate its capabilities with a use case within a specified time frame
  • Project manage the onboarding, align and communicate the plan and way of working, align internal resources and encourage client resources alignment, manage agreed project timelines, inspire use case options and provide business input with the help of the Lead Consultant

Strategy & roadmap definition (15%)

  • Understand goals and business of the client and help transform these into a challenging but feasible roadmap together with the client - Inspire the client with innovative use case/journey examples and new features
  • Ensure commitment and required resources both on Relay42 and client side
  • Deploy a standardized way of working at the client, such as governance, meeting structure, and repeatable value creation process

Structural support after onboarding (40%)

  • Help clients create business value by encouraging the roll-out of continuous “always-on” campaign use cases/journeys and long-term best practices of the platform’s capabilities
  • Assist in configuration of customer journeys and use cases and involve technical consultancy and the support team when necessary
  • Deliver additional connectors, with the help of our technical consultancy and product team
  • Offer support with and coordinate basic troubleshooting and act as a bridge between the client team and the Relay42 support and product teams
  • Act as a sparring partner for the solution direction of use cases and customer journeys
  • Track and share results, evaluate and optimize together with the client on a regular basis
  • Have regular business review meetings with client to discuss achievements and plans

Business improvement (5%)

  • Initiate, design and implement improvements to our ways of working


What are we looking for?

The ideal candidate is a fast learner with getting things done mentality and a hands-on approach. He/she is a fast learner and, thinks in solutions rather than problems. We are looking for someone with excellent organizational and communication skills, who feels confident in giving presentations and a smart initiator. A combination of strong consultancy skills and passion for diving into details. Proactivity is key in this role since we are at the forefront of the fast-moving marketing technology sector.

We expect:

  • 3-5 years’ experience in digital marketing, preferably in cross channel marketing as subject matter expert (channel specialist, CRO, web analyst)
  • Fluent in English (both verbal and written)
  • Experience with data-driven working
  • Consultancy experience and executional responsibility is a pre
  • Basic technical understanding (concept of tag management, what is an API)
  • Experienced in data-driven decision making
  • Working experience in/for enterprise companies

What’s in it for you:

Competitive salary and excellent benefits. Working with a highly motivated team and having the opportunity to work in an informal environment with ample opportunities for professional development on projects that impact millions of consumers worldwide.

  • Pioneering entrepreneurial atmosphere
  • Training, conferences and personal development opportunities
  • A fun, dynamic and connected community with monthly and quarterly meetings/events & Innovation week at our HQ in Amsterdam
  • Flexible working hours and workspace