Solutions

Telco

Telco

HOW TO ADD VALUE TO EACH CUSTOMER CONNECTION

Here’s the reality. A customer doesn’t need much convincing to switch providers. In a saturated telecoms market, brand loyalty can be hard earned, but it CAN be earned. Your company has plenty of opportunities to increase customer value at every touchpoint — it all starts with unifying your data. Then you can use it to gain a meaningful understanding of your customers and personalize one-to-one interactions at scale throughout the entire customer journey. By automating smarter, more customer-centric decisions, your company will realize a significant increase in satisfaction, while retaining customers and attracting new ones.

Collect and combine your data from existing CRM systems

And combine it with data from multiple channels to create 360-degree customer profiles.

Foster customer intimacy

Turn actionable data into scaled, personalized outreach.

Protect your customers' privacy

And your company's integrity with centralized data and consent management.

Identify high-value customers and prospects

So you can send them only the most relevant, timely and personalized messaging.

Being customer-centric starts with your customer, not someone who looks like them.
+30%
Revenue increase
+40%
Increase in conversions
Revolutionize customer journeys, through driving your own data.
The Relay42 platform offers us a two-way street for success with data - and a street where we can pave the way. Not only are we able to make all insights actionable across any customer context; but with this solution we’re able to choose our marketing tools without limitations.


Robert VonkManager Online Marketing & Data
Mazda
A SELECTION OF OUR CUSTOMERS
VodafoneZiggo
Randstad
FedEx
Centraal Beheer
Vattenfall
Eneco

Our telecoms and utilities customers are winning the data-driven marketing game by competing on customer experience from day one. Here is a collection of our best learnings for making advocates out of bystanders: