Our solutions

For energy

For energy

A POWERFUL PATH TO CUSTOMER RETENTION

Every moment of engagement for an energy company is a chance to become a bigger part of a customer's life. How do you make the most of these short windows of opportunity to truly connect with your customer? In a competitive market with very little product differentiation, having a nuanced strategy is crucial. Whether it be excellent service, affordability or environmental consciousness, customer decisions are based on personal values. By quickly adjusting to individual behavior in the context of a fast-moving energy market, you can engage your customer at every decision making moment. Becoming an integral part of your customer’s journey makes each touchpoint a powerful one when based on a bigger application of data.

Mobilize offline customer data

By connecting your CRM system with every digital consumer channel.

Differentiate between customer and prospect

With improved data analyses and customer-driven decisions.

Eliminate wasteful advertisements

Across marketing channels with intelligent orchestration of real-time messaging.

Take one-to-one interactions to scale

With mass personalization and Artificial Intelligence.

Build a data-rich picture of your customer, to mirror their every movement.
+12%
Increase in click-through-rate
+3%
Growth in conversion rate
Lead a movement in customer-centric growth for your brand.
When a contract expires, we don’t wait until it’s too late, but proactively offer a new contract. We then focus our resources on making a conversion happen, regardless of which channel the customer uses.


Rob van den BergSenior Online Marketer
Nuon
A SELECTION OF OUR CUSTOMERS
Nuon
Eneco
VodafoneZiggo
FBTO
Randstad
CASE-STUDY

How utilities leader Nuon powered customer retention & contract value

How Nuon orchestrated individual customer journeys to around 3 million customers in real-time, increased sales volumes and decreased churn-rate.