The role that a bank plays in our lives today is much different than in the past. In the last 10 years, we’ve gone from having the same savings account with the same bank from birth until death, to an explosion of options for managing money digitally. We’re not all taking those options of course, but the choice is there and, as a result, banks need to work harder to keep their account holders from splintering their services and loyalty.
Our Head of Industry Finance Julius Abensur on how the PSD2 can open up a vault of opportunities for customer-centricity in the finance industry. Read more here: ‘Fintech Finance: PSD2: An Enabler for Customer Retention, Attracting Prospects, and Increasing Value’