How to Reduce Call Center Volumes and Empower Your Frontline Agents
Most of us weren't trained to do marketing in times of a global crisis. COVID-19 has had an unprecedented impact on business and t …
The First Powerful Customer-Centricity Quiz Insights
In 2019, we published a customer-centricity test comprised of 15 questions covering the 5 pillars of customer-centricity. We’ve ha …
Top 5 Expert Tips for Building Successful Customer Journeys
In an effort to better respond to rising customer demands for seamless cross-channel journeys, we have seen a significant rise in …
Why Google Phasing out 3rd-Party Cookies is a Good Thing
Last week Google announced their plan to phase out support for third-party cookies in Chrome over the next two years and sent busi …
7 Tips to Inspire Your 2020 Marketing & CX Strategy
We have the privilege of spending a lot of time with a lot of marketers from different industries — travel, telco, utilities, and …
How Marketers Can (Finally) Beat Walled Gardens
Google, Facebook, Twitter, Microsoft… these companies know people. They know your interests, your search behavior, the food you li …
Infographic - 3 Steps to Omnichannel Customer Journeys
The data deluge has left marketers asking how they can organize their activities in a way that is beneficial for their business an …
Relay42 Introduces Profile View Feature
Marketers have a lot going on. They work hard to create customer-centric journeys that offer a positive experience and drive resul …
1-on-1 With Relay42 Customer Event Recap 2019
On 26 September over sixty Relay42 customers gathered in Amsterdam for a day full of collaboration, inspiration, and workshops.
Personalized Fintech Customer Journey Infographic
What does it take to build personalized, dynamic customer journeys in fintech? This journey takes Peter from a prospect to an Evi …
