Intelligent Journey Orchestration

Turn data into meaningful relationships

The only platform built for AI-driven customer journeys with real-time connectivity to all systems and touchpoints.

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Know every customer. Anticipate every moment.

Unify Data

Centrally manage your disparate customer data from all sources to create independent profiles based on real-time behavior. Turn a current and complete view of your customer into action.

Predict movements

Make decisions that matter to your business and act on insights in the moment by using integrated Artificial Intelligence to anticipate customer behavior. Your vehicle for personalization at scale.

Engage in journeys

Mirror your customers as they move by orchestrating relevant single steps into end-to-end journeys. Make each touchpoint matter with dynamic personalization that extends across all channels.

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WHAT OUR CUSTOMERS SAY

"We were looking for a powerful solution to be able to interconnect our digital channels.... to our CRM. Relay42 fits perfectly in this, because what we wanted to achieve was to break down silos and implement an omnichannel strategy, so we could actually tell our story to the customer on the right channel at the right time.” Jad Naciri Cross-Channel Data Manager Acquisition | Air France

"Proving efficiency and effectiveness is what we need to deliver against, and Relay42 has helped us to kind of build that and understand how we can start small and scale up. So, it’s been a really good learning journey for us, and we’ve not cracked it, but we continue to test and learn and that’s where Relay’s been really important.” Alison Hawkins Digital Media & Marketing Manager | Heineken

"I think that Relay42 is creating that link for us, especially in all the online bits, to make sure that on every touchpoint we can manage the customer journey that people are getting. We get insights out of it; we can improve our media, which saves us money and makes a better customer experience” Robert Vonk Manager of Online Marketing & Data | Mazda READ CASE STUDY

Before we started working with the Relay42 platform, we sent most of our offers in bulk, all at once and via a single channel. Now that we’re working with Relay42, we can send tailored messages, advice and offers every day, and ensure they arrive at the precise moment when our customers are interested in an energy service.” Maroue Khazai Lead Marketing Automation, NBA team | Eneco READ CASE STUDY

With Relay42 we can deliver on the promise of personalization at scale to become fully customer-centric. Personalization is the only way forward; and we see that our approach pays off. Compelling results confirm that we chose the right technology for our mission. Michiel Blonk VP Pricing & Revenue Management Europe READ CASE STUDY

We would like to consistently serve relevant communications to our customers in all communication channels. The Relay42 platform helps to orchestrate this and improve the customer experience of our website and increase the relevance of our content in advertising. Ron Schneider Head of Marketing & Sales READ CASE STUDY

When a contract expires, we don’t wait until it’s too late, but proactively offer a new contract. We then focus our resources on making a conversion happen, regardless of which channel the customer uses. Rob van den Berg Sr. Online Marketer READ CASE STUDY

The Relay42 platform offers us a two-way street for success with data - and a street where we can pave the way. Not only are we able to make all insights actionable across any customer context; but with this solution we’re able to choose our marketing tools without limitations. Robert Vonk Manager Online Marketing & Data READ CASE STUDY

On our journey to greater relevance, we used Relay42 to personalize effectively and smarten our use of data. Real-time is critical to our marketing approach: you have to carefully think about the ecosystem and the platform which does that for you. We’re using the Relay42 platform as a valuable part of our marketing strategy, to be more efficient and relevant. Nick Brandts Lead Direct Campaigning & Online Sales